Politique de remboursement

TO INITIATE A PONCHO RETURN OR EXCHANGE

Forward initial order confirmation with stated request to info@sanponcho.com

PONCHO RETURNS

• 30 day return policy from time of receiving your order.
• Poncho must be unused with tags intact and in its original box.
• Customer is responsible for return shipping.
• Send to: San Poncho, 9-1260 Fair Rd. Parksville, BC Canada V9P2C7
• Once received a $20 restocking fee will be deducted from refund.
• USA Customers: For shipping paperwork, include copy of your original order confirmation and include the wording 'NO SALE - RETURNED GOODS'
  
• Return after an Exchange: Full cost of shipping is deducted from refund.
• USA Returns: Shipping, duties and handling fees can not be refunded. This is typically about 40% of the cost of your order. We can provide a breakdown upon request.

PONCHO SIZE EXCHANGES - CANADA & USA ONLY

• 30 day exchange policy, from time of receiving your order, subject to product availability.
• Initial poncho must be unused with tags intact and returned in original box.
• Customer is responsible for return shipping.
  
  • Send to: San Poncho, 9-1260 Fair Rd. Parksville, BC Canada V9P2C7
    
• USA Customers: For shipping paperwork, include copy of your original order confirmation and include the wording 'NO SALE - RETURNED GOODS'
  
• Once received we will cover the cost of shipping to send you your preferred size/colour.

Note: Colour-only related exchanges are not accepted. For colour-only related exchange, first return initial order then re-purchase your preferred colour. 

ALL HATS ARE FINAL SALE

• For hygienic reasons, we are unable to offer returns or exchanges for hats.

NO CASH REDEMPTION ON GIFT CARDS OR STORE CREDIT

DAMAGES AND ISSUES
Inspect order upon receipt, contact us immediately for defects, damages, or wrong items. We'll evaluate the issue and do our best to make it right, right away.

REPAIRS & REPLACEMENTS 
For a year after purchase If your poncho fails or doesn't meet your expectations due to a manufacturing defect let us know and we'll first aim to repair it. If it can't be repaired within a reasonable amount of time then we'll replace it. If your poncho fails due to wear and tear or issues not related to a manufacturers defect then we'll offer to assist in repairing it for a reasonable fee. Customers must cover the cost of shipping for repairing ponchos.